Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Famora", "we", "us", "our" refers to the business operating under the name Famora, based at 44 Jalan Wong Ah Fook, 80000 Johor Bahru, Johor, Malaysia.
• "Services" refers to the family documentation and records coordination programmes offered by Famora, including the Single-Category Records Session, Two-Household Coordination Programme, and Multi-Generation Archive Programme.
• "You", "User" refers to any person who uses this website or engages Famora's services.
• "Programme" refers to any specific service engagement agreed in writing between Famora and a client.
• "Session" refers to each individual appointment forming part of a Programme.
• "Scope" refers to the written description of what will and will not be covered in a Session or Programme.

2. Acceptance of Terms

By using this website or engaging any of Famora's services, you confirm that you are at least 18 years of age and have the legal capacity to enter into an agreement. If you are engaging services on behalf of another person or a household, you confirm that you are authorised to do so.

Use of this website constitutes acceptance of these Terms and Conditions. Engagement of a Programme requires separate written agreement of the Programme Scope.

3. Service Description

Famora provides administrative records coordination services for households. Our services consist of sorting, labelling, scanning, indexing and producing written summaries of household documents. These are general information, education, records organisation and administrative coordination activities.

Famora's services do not include, and are not to be construed as including:

• Legal advice of any kind
• Financial, tax or accounting advice
• Property conveyancing or related services
• Mediation, counselling or psychological support
• Representation before any authority, institution or third party
• Any activity requiring a professional licence in Malaysia

Services are provided in Johor Bahru, Johor, Malaysia and surrounding areas. Sessions are conducted at the client's location or at Famora's office by arrangement.

4. Website Use

You agree to use this website for lawful purposes only. You must not use this website in any way that infringes the rights of others, or that is unlawful, harmful, fraudulent, or abusive. You may not attempt to gain unauthorised access to any part of this website or its underlying infrastructure.

We reserve the right to restrict access to this website or parts of it at our discretion and without notice.

5. Intellectual Property

All content on this website, including text, design, structure and written materials, is owned by or licensed to Famora and protected under applicable Malaysian intellectual property laws.

Written deliverables produced specifically for your household during a Programme — summaries, orientation documents, gap lists, and indices — are yours to retain and use freely. However, Famora's labelling systems, naming conventions and document organisation methodology remain our intellectual property and may not be reproduced commercially without our written consent.

You are granted a limited, non-exclusive, non-transferable licence to access and view this website for personal use.

6. Payment Terms

All fees are stated in Malaysian Ringgit (RM). The fee for each Programme is agreed in writing before work begins. Pricing as at the date of these Terms:

• Single-Category Records Session: RM 480 per session
• Two-Household Coordination Programme: RM 2,150
• Multi-Generation Archive Programme: RM 4,700

Payment terms are agreed at the time of Programme engagement. Prices are fixed for the agreed Scope. If the Scope changes with your agreement, any additional fee will be set out in writing before the change is made.

6.1 Cancellations

If you cancel a Session with less than 48 hours' notice, a cancellation charge may apply. The specific terms are set out in your Programme agreement. If Famora cancels a session, no cancellation charge applies and the session will be rescheduled at a time convenient to you.

7. Service Delivery and Scope

Every Session and Programme begins with a written Scope agreed by both parties. No work is performed outside that Scope without your prior written agreement. Any change to the Scope is confirmed in writing and, if it affects the fee, the revised fee is agreed before the change is made.

Famora's coordinators will endeavour to complete Sessions within the agreed time. If additional time is needed to complete a category within a Session, we will note the outstanding work and propose a suitable arrangement rather than extending a Session without your consent.

Documents are not removed from your household at any point. Digital copies produced during Sessions are transferred to storage you provide and are not retained by Famora.

8. Disclaimers

Famora's services are administrative in nature. We do not assess, interpret, verify or provide any opinion on the legal validity, financial implications, or regulatory status of any document we handle. Any open points requiring professional input are noted in writing for you to act on independently.

This website and the information on it are provided for general information purposes only. Nothing on this website constitutes advice of any professional nature. Visitors are encouraged to consult a qualified professional for advice on specific matters.

We do not warrant that this website will be available at all times, that it will be free from errors, or that any information on it is current and complete.

9. Limitation of Liability

To the fullest extent permitted by Malaysian law, Famora's total liability to you in connection with any Programme or use of this website shall not exceed the total fees paid by you for the relevant Programme in the 12 months preceding the event giving rise to the claim.

Famora shall not be liable for any indirect, consequential, incidental or special loss or damage, whether or not such loss was foreseeable and whether or not Famora had been advised of its possibility.

10. Indemnification

You agree to indemnify and hold harmless Famora, its staff and representatives from any claims, losses, damages, costs or liabilities arising from your use of this website or your breach of these Terms and Conditions.

11. Termination

Either party may withdraw from a Programme by giving reasonable written notice. Where a Programme has been partially completed, Famora will invoice for sessions completed and any preparatory work already undertaken, calculated on a pro-rata basis.

Sections 5 (Intellectual Property), 8 (Disclaimers), 9 (Limitation of Liability), 10 (Indemnification) and 13 (Dispute Resolution) survive termination of any agreement.

12. Privacy

Your personal data is handled in accordance with our Privacy Policy and Malaysia's Personal Data Protection Act 2010.

13. Dispute Resolution

These Terms and Conditions are governed by the laws of Malaysia. Any dispute arising from these Terms or from any Programme will first be subject to good-faith negotiation between the parties. If negotiation does not resolve the dispute within 30 days, either party may refer the matter to mediation before a mutually agreed mediator.

The courts of Malaysia shall have jurisdiction over any dispute that is not resolved through negotiation or mediation.

14. General Provisions

• Entire agreement: These Terms and any written Programme Scope constitute the entire agreement between the parties on the matters covered.
• Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force.
• Waiver: Failure by Famora to enforce any provision of these Terms does not constitute a waiver of that provision.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent.
• Notices: Notices under these Terms may be sent by email to the addresses provided at the time of engagement.

15. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top of this page reflects any changes. Continued use of this website after an update constitutes acceptance of the revised Terms. Active Programme clients will be notified of material changes by email.

16. Contact

For questions about these Terms: