Privacy Policy

1. Introduction

Famora ("we", "us", "our") operates a family documentation and records coordination service based at 44 Jalan Wong Ah Fook, 80000 Johor Bahru, Johor, Malaysia. This policy explains how we collect, use and protect personal information provided to us through this website or in the course of our services.

We handle personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and its related regulations. If you have questions about this policy or about how your data is handled, write to us at [email protected].

2. Data We Collect

2.1 Information you provide directly

When you use the contact form on this website or communicate with us by phone or email, we may collect:

• Full name
• Email address
• Phone number (if provided)
• Any message content you choose to send

2.2 Information collected automatically

When you visit this website, we may collect certain technical information through cookies and analytics tools, including your approximate location, browser type, pages visited and time spent. See Section 5 and our Cookie Policy for details.

2.3 Legal basis for processing

We collect and process your personal data on the basis of your consent (where you submit a form or contact us), performance of a service agreement (where we are engaged to carry out a programme), and our legitimate interest in operating and improving this website.

3. How We Use Your Data

We use the information you provide to:

• Respond to enquiries about our services
• Schedule and confirm sessions with your household
• Deliver the programme scope agreed with you
• Send administrative communications related to your programme
• Improve the content and function of this website

We do not use your personal data for unsolicited marketing. If you wish to receive occasional updates about Famora's services, you may opt in separately. You may withdraw that consent at any time by writing to [email protected].

3.1 Data sharing

We do not sell, rent or share your personal data with third parties for their marketing purposes. We may share data with service providers who assist in operating this website (such as analytics providers), subject to data processing agreements. These providers are not permitted to use your data for their own purposes.

4. Data Retention

We retain personal data only for as long as is necessary for the purpose it was collected:

• Enquiry data where no programme is engaged: up to 12 months
• Programme correspondence and scheduling records: up to 3 years after programme completion
• Financial records where applicable: as required by Malaysian law (typically 7 years)
• Website analytics data: as configured per the analytics provider (typically 14 months)

We do not retain copies of documents handled during sessions. Scanned files produced during archive programmes are transferred to family-owned storage at the close of each session and not retained by Famora.

5. Cookies

This website uses cookies to understand how visitors interact with our pages. Essential cookies are necessary for the website to function. Analytics and preference cookies are optional and can be managed through the cookie consent tool on this site.

Full details are set out in our Cookie Policy.

6. Data Protection Measures

We apply reasonable technical and organisational measures to protect your personal data, including:

• Secure, encrypted connections (HTTPS) for this website
• Access controls restricting data access to authorised staff
• Regular review of data handling practices
• No retention of session documents beyond the session in which they are handled

If we become aware of a data breach that affects your personal data, we will notify you and the relevant authority as required under Malaysian law.

7. Your Rights Under PDPA 2010

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent to data processing where consent is the legal basis
• Limit processing of your data in certain circumstances
• Request deletion of data we no longer have a lawful basis to hold
• Lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia if you believe your rights have been infringed

To exercise any of these rights, write to us at [email protected] with your name and a description of your request. We will respond within 21 days.

8. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of any external site you visit.

9. Children's Privacy

Our services and this website are not directed at persons under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently received data from a minor, please contact us and we will remove it promptly.

10. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. Continued use of this website after a change is posted constitutes acceptance of the revised policy. For significant changes, we will endeavour to notify active clients by email.

11. Contact Us

For questions about this policy or to exercise your data rights: